Frequently Asked Questions

Q: How quickly can you respond to an emergency car lockout?

Our average response time is 15-30 minute for emergency lockout services. We're available 24/7 and prioritize emergency calls to get you back on the road as quickly as possible.

Q: Do you provide 24/7 automotive locksmith services?

Yes! Captain Lock & Key offers 24/7 emergency automotive locksmith services throughout Utah County and surrounding areas. Whether it's 3 AM or during a holiday, we're here to help with your car lockout or key emergency.

Q: How much does it cost to unlock a car?

Car lockout service costs vary depending on your vehicle type, location, and time of service. We provide upfront pricing before starting any work, with no hidden fees. Emergency service rates may apply for after-hours calls. Contact us for a free quote.

Q: Do you charge extra for weekend or holiday service?

Emergency service rates may apply for after-hours, weekend, and holiday calls. However, we believe in transparent pricing and will always provide you with the total cost upfront before beginning any work.

Q: Can you program transponder keys for my car?

Absolutely! We specialize in transponder key programming for virtually all vehicle makes and models. Our technicians use the latest diagnostic equipment and manufacturer-specific software to program keys, including smart keys and proximity keys.

Q: What types of vehicles do you service?

We provide automotive locksmith services for all vehicle types including cars, trucks, SUVs, and commercial vehicles. Our technicians are trained to work on domestic, imported, luxury, and classic vehicles from all major manufacturers.

Q: Can you fix a broken ignition cylinder?

Yes, we specialize in ignition cylinder repair and replacement. Whether your key won't turn, the ignition is jammed, or you're experiencing the common Volkswagen/Audi steering wheel lock issue, our expert technicians can solve it without expensive dealership visits.

Q: Do you cut replacement car keys?

Yes, we provide complete car key cutting and duplication services. We can cut traditional keys, high-security keys, and laser-cut keys. If you need a transponder key, we can also program it to work with your vehicle's immobilizer system.

Q: Will you damage my car when unlocking it?

No damage guarantee! Our certified technicians use professional-grade tools and proven techniques to unlock vehicles safely. We're fully insured and have years of experience with damage-free lockout solutions.

Q: What information do you need when I call for service?

When you call, please have ready: your location, vehicle make/model/year, type of service needed (lockout, key programming, etc.), and your contact information. This helps us dispatch the right technician with the proper equipment.

Question 1

How quickly can you respond to an emergency car lockout?

Question 2

Do you provide 24/7 automotive locksmith services?

Question 3

How much does it cost to unlock a car?

Question 4

Do you charge extra for weekend or holiday service?

Question 5

Can you program transponder keys for my car?

Question 6

What types of vehicles do you service?

Question 7

Can you fix a broken ignition cylinder?

Question 8

Do you cut replacement car keys?

Question 9

Will you damage my car when unlocking it?

Question 10

What information do you need when I call for service?

Question 11

Do I need to show ID or proof of ownership?

Question 12

What areas do you serve around Utah County and surrounding areas?

Question 13

What payment methods do you accept?

Question 14

Does insurance cover automotive locksmith services?